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Known Problems for Game Launches (March 2022)

As always, we're continuing to ready for the build-upwardly of games launching over the side by side few months. We understand that, at times, things can go wrong, and we desire y'all to know that we're working to resolve troubling experiences reported to united states past our customers within the Xbox community. Keep an center on this list for updates to existing issues along with whatever new bug that may come up as new games launch.

All Games

• Players are seeing error 0x8b05003 while trying to play or install games from disc on Xbox Serial Ten consoles.

  • This is existence investigated past our technology teams and a fix is on the way, only our back up teams have found a workaround:

    • Open the Xbox app on telephone or PC and sign in

    • Search for the game that cannot exist installed

    • Press Download to console and select the destination console

    • One time the game has installed on that console, the disc tin can be inserted to play
      

• Players are seeing their pre-orders canceled for games if they did non have a valid payment choice on their business relationship at the time of the accuse.

  • All pre-orders typically charge customers 10 days before the game release date. This means that you'll need to have a valid payment selection on your account at least 10 days before a game release to avoid any billing problems. Later a charge on your business relationship has failed for a pre-social club, there will be another endeavor at a charge a few days later. If that second attempt fails to successfully charge, your pre-order volition be canceled, and yous'll need to repurchase the desired game again after you have added a valid payment pick to your business relationship. To verify that your pre-order was successfully charged, and the game was added to your game library, sign in here and await for the successful proof of purchase.
    

• Players are seeing "Do you own this game or app?" when launching a recently purchased game.

  • To brand certain you own the game and didn't run into any issues with your payment option at the time the charge was attempted, head over to business relationship.microsoft.com to ensure the game is marked equally Completed in your order history. If not, you'll demand to purchase the game once more because the initial buy did not go through.
    

• Bug when purchasing a 5x5 code for a game or game add-on at a retailer, and the code redeems CSV to the Microsoft account instead of granting access to the game or game improver.

  • When you purchase a digital lawmaking for a game or game add-on at a retailer, that code is meant to requite pre-paid money (CSV) to the account of the user who redeems it. The user then needs to use that prepaid residuum to purchase the content from the Microsoft Shop digitally. The issue most users run across is that the code does non cover local sales tax. Exist sure to pick upwards an boosted prepaid Xbox souvenir card to cover the tax of the purchase or make sure you lot have a valid payment option on the account so that you can consummate your desired purchase.

• Players are seeing "We are unable to sync your data with the cloud at the moment." mistake on Windows x.

  • This may happen if you lot recently changed your Xbox Live account contour or permissions. It may also happen if you're having net connectivity issues, or there's an Xbox service outage.

  • Cheque to make certain your net connection is working by following this troubleshooting guide. This will likewise bank check to brand certain there isn't an Xbox service outage.

  • Sign out and back into the Xbox app on your Windows 10 device to refresh your account credentials. You won't need to sign out or restart your device.

Upshot with touch controls in the Xbox app for PC

• Touch-enabled games not working correctly in the Xbox app for PC

  • We're currently seeing issues with touch controls not displaying correctly for games that support this feature in the Xbox app for PC. Our applied science teams are investigating the problem, and a fix is on the style.

WWE 2K22 (Panel)

• Players who purchased Virtual Currency on one platform are non seeing it on another

  • Purchasing VC on ane platform does not automatically appear on the other until it has been activated on that same platform. For example, if you buy VC for Xbox 1 and try to use it on Serial 10|S, information technology won't announced until yous load the Xbox One version of the game. This so adds it to the shared wallet available beyond platforms. The same applies when purchasing VC for Xbox Series Ten|S.

• Some players may not run into their DLC content

  • To use DLC for both versions of the game, all DLC must be installed. For example, if you purchased the "nWo four-Life" Edition, you'll finer own 12 entitlements – 6 for Xbox Ane and 6 for Xbox Series X|Due south (1 base game + 5 DLC).

  WWE 2K22 is currently experiencing issues with servers due to the large volume of concurrent players. The developers are working to chop-chop address the state of affairs. During this time, access to online game features and modes may be inconsistent. More updates coming as they are available.

  For any other issues relating to WWE 2K22, please check 2k'southward support site Here.
  

CrossfireX (Console)

• Players who purchased the Operational Catalyst Improver betwixt February ten – 15th.

  • You can request a refund if you were an active Xbox Game Laissez passer member as this add together-on was intended to be included as part of your membership at launch. To do this, sign in athttps://account.microsoft.com/billing/orders , select your purchase of CrossfireX: Operational Goad and follow the steps to request a refund. Refunds must be requested earlier March 10th.

Minecraft (PC)

• Are you experiencing issues with the launcher on PC?

  • We understand that some Game Pass members may be experiencing issues accessing the total version of Minecraft Java edition from the New Minecraft Launcher on PC. The Mojang team is working difficult to accost these bugs to get you back to playing. Here are some of the reasons why y'all may exist having an issue:

  • If you are aPCGameLaissez passerorUltimateowner, in that location was a bug preventing you from accessing Minecraft Coffee edition

  • Make sure to install the Minecraft launcher on your primary hard bulldoze and not on any secondary or external hard drives.

  We know that you may have questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Habitation

• Are you lot receiving a Demo Version of the game when you own the full version?

  • Mojang has published a help article here to help answer your questions and get you to a solution

  • If you require further help, you lot tin can open a ticket with Mojang hither under "Report a Concern"

  At Minecraft | Xbox Support you'll find troubleshooting tips and links to help pages for the game, info about playing with Xbox Game Pass, and info about playing Minecraft on different platforms.

Total War: Warhammer 3 (PC)

• The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "You lot tin join cantankerous-network play" privilege is set to "Block"

  • Fix the "Y'all tin bring together cantankerous-network play" privilege to "Permit" (this will exist fixed in a futurity title update)

• The game may get unresponsive when toggling between active windows after the resolution has been changed , and the "Run in window" option is disabled

  • Restart the game and go on the resolution settings the same while playing, or select the "Run in window" option (this will exist fixed in a future title update)

• During battle, flying monsters ordered to assail monstrous basis entities may struggle to state and finer engage their target

  • Use the new "Land" button to land the flying monster near its intended target and issue an assail order from there

• Some PCs running Windows ten with Intel twelfth generation CPUs (Alder Lake) may see inconsistent frame rates and/or stuttering

  • Upgrade from Windows 10 to Windows xi

• Running the game for the first fourth dimension in offline mode prevents access to the Ogre Kingdoms Race pack content

  • Ensure that you're online the first time you run the game

Dying Light 2 (Panel + PC)

• Customers are unable to play game and getting disconnected.

  • The developer is working on this result.

• Customers are having problem redeeming awards, codes, and other in-game content.

  • The developer is working on this consequence.

For a full list of release notes being tracked past TechlandGG, delight visit Dying Calorie-free 2 Back up Solutions

Elderberry Scrolls Online (Cloud)

• Players may feel frequent disconnects while playing The Elder Scrolls Online with Xbox Cloud Gaming

  • We're aware of frequent role player disconnects leading to a suboptimal experience while playing The Elder Scrolls Online with Xbox Deject Gaming. We take identified a ready that we expect to take a few months to implement.

  • While this work is in progress, The Elder Scrolls Online will exist temporarily unavailable on Xbox Cloud Gaming. This change goes into effect starting on Friday, February eleven, 2022. You may still enjoy The Elder Scrolls Online and admission your existing Xbox ESO account past installing the game to an Xbox console.

Rumbleverse (Console)

Fe Galaxy recently announced that the launch of this title has been moved out to a futurity engagement. If yous've already pre-ordered it digitally from the Microsoft Store so your order volition be automatically cancelled, and yous'll demand to re-order it one time it's available once more. If yous used Microsoft account credit to pay for all or office of your order, then this will be refunded back into your account.

Halo Infinite (Cloud + Panel + PC)

• Customers are unable to download or install Halo Infinite Campaign on PC devices.

  • Customers should uninstall and then reinstall the HD texture pack. Afterwards, attempt launching the game.

  • If the outcome still persists, un-install and re-install the full game.

• Purchasing Halo Credits outside of the game volition not show value in-game

  • If yous leave the in-game store to purchase Halo Credits then yous will need to restart the game to see your residue

• Pre-ordering Halo Infinite in-game doesn't reflect in the user interface

  • Restarting the game will resolved this

• Players are unable to redeem a promotional code

  • The website to redeem this is https://HaloWaypoint.com/redeem, and you'll need to make sure that codes are entered in ALL CAPS, and include the hyphens (e.g., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

For a full listing of release notes being tracked by 343 Industries, please visit the Halo Infinite Multiplayer Beta Release Notes page.

Telephone call of Duty: Warzone (Panel)

We're aware of an result with Telephone call of Duty: Warzone which requires players to accept an Xbox Live Gold membership in gild to play. We are working with our partners at Activision to resolve the outcome every bit this requirement is not necessary for free-to-play titles similar Call of Duty: Warzone.

Call of Duty: Vanguard (Panel)

• The game shows there'south a problem connecting to the Xbox network

  • This may happen even though the Xbox network is available, however some other partner service has become unavailable.

  • The mistake bulletin is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].

    • Please check the Xbox status page, which volition bear witness if the Xbox network is available or non, equally well equally whatsoever partner services we know are down.

    • If the Xbox network is down then monitor this folio until information technology'due south available, then restart the game to continue playing online.

• The game becomes unresponsive after reconnecting to the Xbox network services during agile gameplay

  • If you start a campaign and aren't already connected to the Xbox network, reconnecting while playing may result in the game becoming unresponsive.

    • Restarting the game will resolve this result.

• The game becomes unresponsive later on accepting a game invitation to a Zombies game session

  • If you're in a campaign and the game suspends due to no activity or some other game/app being launched, so receiving and accepting an invite to play Zombies may result in the game becoming unresponsive.

    • Restarting the game volition resolve this result.

• The game doesn't connect to a party while playing in campaign mode

  • If you're in a campaign and the game suspends due to no activity or another game/app being launched, so receiving and accepting an invite to join a party may not connect with the following errors: Communication with the Xbox Alive servers has been interrupted and Party Not Joined – The request did not succeed

    • Restarting the game will resolve this upshot.

For any other issues relating to Call of Duty: Vanguard, please visit the Activision Back up site.

Mortal Kombat xi (Console + PC)

Mortal Kombat 11 is now bachelor on PC. Any players who have an agile PC Game Laissez passer or Xbox Game Pass Ultimate subscription tin download and play with no additional toll. Additionally, this is at present an Xbox Play Anywhere title, and then players who already own Mortal Kombat xi on Xbox can download and play on PC with no additional cost. This also means that purchasing the game will grant ownership on Xbox and PC platforms.

There are a few issues that we're tracking with the launch:

• Cantankerous-Play betwixt Xbox and PC is not currently bachelor

  • Console players will be able to play confronting other panel players (Xbox and PlayStation), however not against PC players, and vice-versa. Sending an invite between console and PC will not exist received.

  • The team are looking at adding Cross-Play and Leaderboards at a future date.

• Some parts of the game may not exist downloaded automatically

  • If you're trying to admission Story content in-game on PC and it's missing, launch the Xbox app, right-click Mortal Kombat 11 from your list of installed games and select Manage. Select the box for Story content (Standard or 4K), then select Apply changes.

For any other issues relating to Mortal Kombat 11, please visit the Warner Bros. Games Support site.

Saints Row (Console)

Volition recently appear that the launch of this title on Xbox has been moved out to August 23rd, 2022. If you lot've already pre-ordered it digitally from the Microsoft Store then your order will be automatically cancelled, and you'll need to re-order from the store here:

• Standard Edition

• Gold Edition

• Platinum Edition

If yous used Microsoft account credit to pay for all or part of your order and then this will automatically be refunded back into your account. Additionally, if you pre-ordered the Platinum Edition then your access to Saints Row: The 3rd Remastered volition exist revoked until yous re-order the Platinum Edition.

Resident Evil Village (Panel)

• Re:Poesy is not available at launch.

  • Although the multiplayer game, Re:Verse, is included in your digital purchase of Resident Evil Village, it'southward not all the same available. Please check the official Resident Evil website for updates on when this volition be available.

  • If you try to launch Re:Verse before the launch date, you lot'll see a "Please cheque dorsum later." Message until it'due south bachelor.

  • Visit the Capcom Back up page if you notwithstanding need help.

• Re:Poesy doesn't have an Xbox Series Ten|South version.

  • If you own an Xbox Serial Ten|South panel, you lot'll find that Re:Verse doesn't appear if y'all filter on games optimized for Xbox Series Ten|South. To discover Re:Verse on your console, you'll demand to await under Xbox 1 games. Resident Evil Hamlet will be listed as Optimized for Xbox Series 10|S in your game library.

NBA 2K22 (Console)

• Guidance for redeeming codes subsequently purchasing the 75th Anniversary Edition on disc

  • Also every bit digital versions of the game, NBA 2K22 is also available to purchase from retailers in two formats:

    • NBA 2K22 75th Anniversary Edition for Xbox Series consoles

      • Contains a code for the Xbox One version

    • NBA 2K22 75th Anniversary Edition for Xbox One console

      • Contains a code for the Xbox Series version

  • If yous redeem a code and it matches the version of the game y'all purchased physically, that means that you may have the wrong lawmaking. In this case, please contact our Xbox Support team (non 2K Support) and take your receipt and re-create of your code handy, as we won't be able to help you without them.

Spellforce Three Reforced (Console)

THQ Nordic recently announced that the launch of this title on Xbox has been moved out to March eighth, 2022. If y'all've already pre-ordered information technology digitally from the Microsoft Store then your order volition be automatically cancelled, and y'all'll need to re-order from the store here : SpellForce 3 Reforced | Xbox. If you used Microsoft business relationship credit to pay for all or part of your society then this volition be refunded back into your account.

For the latest updates, visit the official THQ Nordic printing release site.

Psychonauts (Cloud + Panel + PC)

• Players are unable to select different languages on the Windows 10 version

  • Hither are the steps you lot'll demand to take to alter the default game language to either English, French or High german:

    • Create an empty text file called Psychonauts.ini. Make sure that you relieve the file with an .ini extension, as some editors such as Notepad will attempt to save as .txt past default. You lot don't want a file called Psychonauts.ini.txt.

    • Open the file and type linguistic communication english or language french or language german language and save the file.

    • Open Windows Explorer and copy the file to C:\Program Files\ModifiableWindowsApps\Psychonauts.

• Players are unable to alter the Gamepad Rumble setting on the Windows 10 version

  • Here are the steps yous'll need to take to change the Rumble setting:

    • Open Windows Explorer and navigate to the save data within C:\Users\{username}\AppData\Local\Psychonauts.

    • Open the advisable profile folder within the save data location.

    • Open the .ini file with a text editor, such as Notepad.

    • Change EnableRumble=false to EnableRumble=true (or vice-versa to disable).

EA Play

• x-hour trials for games are counting down time when users are non actively playing the games.

  • This tin can occur a few different means merely near often when the game is paused and left running. To prevent this from happening, delight brand sure that you fully quit out of the game from the guide menu when you're finished with each session within your 10-hour trial. To practice this:

    1. Press the Xbox button on your controller and and so highlight the game from your recently played list.

    2. Press the Menu button and highlight Quit.

    3. Press the A button.

• At that place'southward no EA Play app on Xbox Series X|S consoles.

  • The EA Play app is non necessary to relish the benefits of EA Play. If yous're looking for ways to merits your 10-hour trials for popular games such as FIFA 21 or Madden NFL 21 on an Xbox Series Ten|Due south panel, go to the Shop and search for your game. Then select Free Trial with EA Play on the game description page. To admission the entire EA Play library, go to My games & apps > Full library > EA Play .

For additional aid or info concerning in-app issues with EA Play, check this page.

All Other Games

For all other games, refer to our forum article here

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-february-2022/b1ac114c-7799-4946-b8f8-1c50ad5926d5

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